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FAQ's |
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1. |
If I
have switched my phone service to Vonage, Comcast or any other
VOIP Company will this affect my alarm system?
Yes. Although the technology is getting better an alarm system
was designed to communicate thru a standard telephone line. If
you have switched to any VOIP Company you should contact us
immediately to do a full service call on your alarm system. We
can install cellular and internet back ups if necessary.
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2. |
Should
I have a back up to my alarm system?
Yes! There are many new technologies available to protect your
alarm signal path to the central station. If you do not have a
back up system and your phone line has been cut or damaged
your alarm system may not be able to send your alarm signal
properly to the central station in your time of need. Because
we are protecting the most important things in your life, your
loved ones and property we highly recommend that you get a
telephone line back up. Please contact us for details.
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3. |
If I
set my alarm off in error, should I call the central
monitoring station?
Yes, you should always contact the central station immediately
in the event of a false alarm.
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4. |
Do I
need to know my passcode?
Yes. In order to receive any information from the central
station, to cancel an alarm, or test your system you will need
to provide the operator a passcode for identification. You do
not want your information given out to just anyone. The
central station may ask for an alarm cancellation code,
passcode, or password. If you do not know your passcode please
contact us.
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5. |
What
should I expect from my alarm monitoring station?
Please click here to see our
subscriber brochure
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